We DO NOT offer refunds and may provide store credit for exceptional circumstances, so please double check your order before finalising and making payments. This applies to both online and in-store purchases.

 

ONLINE ORDERS: Upon delivery of online orders, a photo and message will be forwarded to the contact details provided, confirming the delivery status and condition of the order, if the recipient is unavailable. It would be the responsibility of the recipient to ensure the order is collected in a timely manner to avoid exposure to environmental elements or insect infestation. As indicated during the ordering process, if the recipient is unavailable during the time of delivery, it is expected that a suitable sealable storage medium is provided and placed in an accessible area.

You can always contact us for any question at enquiries@fatboi.com.au